Sales Information

What are the accepted methods of payment?

The website operates under the trading name of Mosaic S.p.A. We offer a variety of secure payment options to cater to your convenience:

  1. Debit/Credit Card Payments: For swift and secure transactions, we utilise the Global Payments gateway. This platform supports all major credit and debit cards, ensuring a seamless payment process.
  2. PayPal Transactions: We partner with PayPal, a global leader in online payment solutions, to process payments. You can use your PayPal account for direct transactions, or opt for payment via any major debit or Visa credit card. It is not mandatory to create a PayPal account for completing your payment. Your financial security is paramount, which is why PayPal’s industry-leading security measures and fraud prevention systems safeguard your credit card information.

How long does it take to prepare my order?

We diligently process orders at our central warehouse in Italy, aiming to dispatch them within 48 to 72 hours. For orders including customized products from our 'Configurator' section, please anticipate a slightly extended dispatch timeframe. After dispatch, the estimated delivery period is around 48/72 hours, ensuring your items arrive promptly and securely.

When will I receive my order when it is shipped?

We strive to ensure that your items are delivered within 10 working days, with DHL handling the final delivery to your doorstep. It's important to note that all items are shipped from our central warehouse in Italy.

The initial leg of their journey is managed by DHL, and your tracking information will be updated as soon as the parcels are handed over to DHL after clearing customs. We understand the hassle of dealing with customs charges, so we at Creative-Cables UK take care of these for you, ensuring a smooth and hassle-free delivery experience.

Should you have any concerns with the whereabouts of your order, please contact our customer support team and we will be more than happy to help you.

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