Featured Questions

Can I return a product?

You can exercise your right of withdrawal within 30 days from the date of receipt of the goods.

The goods must be returned to Creative-Cables intact, in unaltered condition and complete with the original packaging. The return must be made at the purchaser's expense within and no later than 30 days from the communication of the withdrawal.

The right of withdrawal does not apply to the supply of goods made to measure or clearly personalised on request.

To make your return please write us an e-mail to info.uk@creative-cables.com indicating "Return request" in the subject line: we will send you all the necessary instructions to proceed with your return.


I have a discount code, how do I use it?

Enter your discount code in the appropriate field directly in the shopping cart, before proceeding with the checkout of the order.


How do I get a refund for my return?

The refund of the return will be made using the same method of payment used during the purchase.

Creative-Cables reserves the right to make the necessary checks on the returned goods before making the refund.


Do you offer a discount code for the first order?

At the moment we do not offer a discount for the first order, but we always reward those who come back to shop with us!

Subscribe to our newsletter to stay and don't miss out on the next Creative-Cables news and get exclusive benefits.


Are there discounts for professionals?

Of course!

We offer a dedicated service to retailers or professionals who buy our products, including dedicated discounts. Discover all the advantages of being a B2B Creative-Cables customer by writing an email to b2b.uk@creative-cables.com telling us who you are and what you need and thereby requesting your credentials to access the dedicated website.


Are your products covered by warranty?

All products sold on the Creative-Cables website are covered by a 2-year warranty.


What is the difference between a 2 core cable and a 3 core cable?

The 2 core cables have two copper conductors inside: one for the Live phase (brown) and one for the Neutral phase (blue). Most of the Creative-Cables lamp holders on the site are composed of a cover cup of the selected finish and an internal thermoplastic lamp holder that requires a 2 core cable.

The 3 core cables have three copper conductors inside: one for the Live phase (brown), one for the Neutral phase (Blue) and one for the Earth phase (yellow/green). The conductor for the Earth phase must be used for lamp holders that do not contain any non-conductive components, such as our double ferrule metal lamp holders.


Faq Sections

Installation of Creative-Cables products
How to peel a cable? . . .

To peel an electrical fabric cable, you’ll need a roll of adhesive tape, a pair of scissors and, optionally, a pair of electrical pliers.

  1. Put a strip of adhesive tape at a distance of about two centimeters from the end of the electrical fabric cable you want to peel. In this way, when peeling the cable, its fabric won’t unfold completely.
  2. With the scissors, cut the cable in the proximity of the tape. Be careful to cut only the fabric and plastic layer and not the electric wires underneath. Now, pull the fabric and the plastic layer away. Now the electric wires are exposed.
  3. Finally, to remove the cable cover and expose the electric wires, you can use your electrical pliers to pinch the cover and remove it, if you have them. Otherwise, you can use your scissors. By applying a bit of pressure to the cover, you should now be able to pull and uncover the metal wires.

Can I install your products myself?

Creative-Cables products must be handled by specialised personnel and installed safely, taking care to disconnect the centralised power supply during the work.


Are Creative Cables products certified?

All Creative-Cables components and lamps are certified according to current safety standards.


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Payment and shipment
How can I pay for my order?

Payment can be made online using the following payment methods:

  • Credit card
  • Paypal


How long does it take to prepare my order?

Your order will be prepared within 48 hours after receipt of payment. 

If there are assemblies in your order, the preparation may take slightly longer as all our products are assembled in house once an order has been placed. 


How does the shipment take place?

Orders are shipped either by Amazon or DPD. In some instances due to where you are located orders might be sent by Royal Mail or Parcelforce. 

Alternatively, you can choose to pick up your order for free from our warehouse.


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Returns
Can I return a product?

You can exercise your right of withdrawal within 30 days from the date of receipt of the goods.

The goods must be returned to Creative-Cables intact, in unaltered condition and complete with the original packaging. The return must be made at the purchaser's expense within and no later than 30 days from the communication of the withdrawal.

The right of withdrawal does not apply to the supply of goods made to measure or clearly personalised on request.

To make your return please write us an e-mail to info.uk@creative-cables.com indicating "Return request" in the subject line: we will send you all the necessary instructions to proceed with your return.


How do I get a refund for my return?

The refund of the return will be made using the same method of payment used during the purchase.

Creative-Cables reserves the right to make the necessary checks on the returned goods before making the refund.


Discounts & Gift cards
I have a discount code, how do I use it?

Enter your discount code in the appropriate field directly in the shopping cart, before proceeding with the checkout of the order.


Do you offer a discount code for the first order?

At the moment we do not offer a discount for the first order, but we always reward those who come back to shop with us!

Subscribe to our newsletter to stay and don't miss out on the next Creative-Cables news and get exclusive benefits.


Are there discounts for professionals?

Of course!

We offer a dedicated service to retailers or professionals who buy our products, including dedicated discounts. Discover all the advantages of being a B2B Creative-Cables customer by writing an email to b2b.uk@creative-cables.com telling us who you are and what you need and thereby requesting your credentials to access the dedicated website.


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