Online terms and conditions for the supply of goods—business-to-consumer

Contents

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

This contract sets out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law.

In this contract:

  • we’, ‘us’ or ‘our’ means Mosaic S.p.A. and

  • you’ or ‘your’ means the person using our site to buy goods from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

  • sending an email to [email protected] or

  • filling out and submitting the online chat form available on the website

  • calling us on +44-(0)204 5716622 (our telephone lines are open, Monday to Friday: 9.00 am to 6.00 pm

1. Introduction

1.1 If you buy goods on our site you agree to be legally bound by this contract.

1.2 These terms and conditions apply only if you are buying goods on our site as a consumer (ie for purposes outside of your business, craft or profession). If you are buying goods on our site in the course of business, our business terms and conditions apply to such purchases. Please request a copy from us, the contact details are listed above.

1.3 This contract is only available in English. No other languages will apply to this contract.

1.4 When buying any goods on our site you also agree to be legally bound by:

1.4.1 our website terms and conditions and any documents referred to in them;

1.4.2 specific terms which apply to certain goods.

2. Information we give you

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

2.1.1 read the acknowledgement email (see clause 2.10); or

2.1.2 contact us using the contact details at the top of this page.

2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3 Your privacy and personal information

3.1 Our Privacy Policy is available at www.creative-cables.co.uk

3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4 Ordering goods from us

4.1 Below, we set out how a legally binding contract between you and us is made.

4.2 You place an order on the website www.creative-cables.co.uk Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

4.3 When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.

4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

4.4.1 the goods are unavailable;

4.4.2 we cannot authorise your payment;

4.4.3 there has been a mistake on the pricing or description of the goods.

4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

4.5.1 a legally binding contract will be in place between you and us; and

4.5.2 we will dispatch the goods to you.

4.5.3 Once goods are in the processing and accepted by our warehouse team, we are unable to make any changes or cancel your order.

4.6 If you are under the age of 18 you may not buy any goods from the site. You may not be able to buy certain goods because you are too young.

5 Right to cancel and amendments of goods

5.1 You have the right to cancel this contract up until the order reach the processing stage and is accepted by our warehouse team.

5.2 The cancellation period will expire after the warehousing team accepts the order from the time you receive an email confirmation.

5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this page.

5.4 To amend your order, please contact us immediately listing the changes you require. We reserve the right to refuse the changes if the order is in the processing stage and is accepted by our warehousing team and includes significant change to original order.

6 Effects of cancellation and returns

6.1 If you cancel this contract, we will reimburse to you all payments received from you. Subject to the cancelation received on time within the guidelines listed above.

6.2 We may make a deduction from the reimbursement for loss in value of any goods, if the loss is the result of unnecessary handling by you.

6.3 To return good please contact us immediately on +44-(0)204 5716622 or contact us online for a return

6.3.1 days after the day we received back from you any goods supplied; or

6.3.2 if earlier) 14 days after the day you provide evidence that you have returned the goods; or

6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

6.4 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

6.6 If you have received goods:

6.6..1 You may request return and you shall send back the goods without undue delay within 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired;

6.6.2 you will have to bear the direct cost of returning the goods. And

6.6.3 The good returned must be unused, un-installed, and in the original packaging. Items returned without prior authorisation may be subject to a handling fee.

6.6.4 Exclusions to Cancelation and Returns
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 exclusion applies for the customer made and bespoke goods. We will not be able to accept cancelations or returns of the goods listed below:
- Items that are created through our “Configurator” function as these goods will be custom made upon your requirements
- Cable that is less than a full reel which is 50m
- “Rose-One” system as its predrilled as per your requirements (https://www.creative-cables.co.uk/search?controller=search&orderby=position&orderway=desc&search_query=rose-one&submit_search=)

7 If you need to make changes to the order already placed please do get in touch with us to discuss at which manufacturing process the goods are. We are unable to make any changes if custom made or bespoke goods are in production with our warehousing team. Delivery

7.1 We use Yodel to deliver our goods. For information on delivery options and costs, visit our webpage During the online checkout process, you will be given available delivery options to choose from.

7.2 The estimated date time window for delivery of the goods is set out in the Confirmation Email (see clause 2.12).

7.3 If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery. We take no obligation for events occurring outside our control, neither this gives the right for the customer to cancel the contract.

7.4 Delivery will take place at the address specified by you when you placed your order with us.

7.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:

7.5.1 let you know;

7.5.2 cancel your order; and

7.5.3 give you a refund.

7.6 If nobody is available to take delivery, please contact us using the contact details at the top of this page.

7.7 You are responsible for the goods and any additional charges for delivery once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.

7.8 We may deliver your goods in instalments.

8 Payment

8.1 We accept most mojar credit cards and debit cards We do not accept cash, cheques or American Express (AMEX).

8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 2.4) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

8.3 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 2.14 and 2.19.

8.4 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. The cost of shipping should be added to the product price, where applicable.

8.5 In the event where full price is paid for the goods and the goods are out of stock, we will issue you with a full refund within 28 days to your original payment methods.

9 Nature of the goods

9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.

9.2 We are under a legal duty to supply you with goods that are in conformity with this contract.

9.3 The packaging of the goods may be different from that shown on the site.

9.4 While we try to make sure that:

9.4.1 all sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 5% in such sizes and measurements in the certain goods: and

9.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use.

9.5 Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

9.6 If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:

9.6.1 we will let you know if we intend to do this but this may not always be possible; and

9.6.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

10 Faulty goods

10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out below. They are a summary of some of your key rights.
“The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. This excludes the custom made goods and bespoke goods. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following: up to 30 days: if your goods are faulty, you can get a refund;”

10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

10.3 If your goods are faulty, please contact us using the contact details at the top of this page.

11 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

12 Limitation on our liability

12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

12.1.1 losses that were not foreseeable to you and us when the contract was formed;

12.1.2 losses that were not caused by any breach on our part;

12.1.3 business losses; or

12.1.4 losses to non-consumers.

13 Third party rights

No one other than a party to this contract has any right to enforce any term of this contract. However, if a person acquires the goods lawfully from you, you may transfer our guarantee to that person. This also applies where we have provided services in respect of an item you have transferred.

14 Disputes

14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

14.2 If a dispute cannot be resolved in or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.

14.3 If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings.

14.4 The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

14.5 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.


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